Terms of service

ArtPrintz will take all reasonable steps to ensure that your artwork arrives safe and sound. Set out below is a summary of our terms and conditions as well as some handy hints.

Printing and production

ArtPrintz artwork is printed on mediums that contain natural fibres. These may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and are not considered faults.

Please note: Stylised lifestyle images displaying product insitu on our website are for illustrative purposes only. Colours may vary in real life.

Payment

Payment is required in full before we can process an order.

We accept payment through PayPal, a trusted and secure way to make payments online. You can use your existing PayPal account or pay by credit card using Visa, Mastercard or American Express.

No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

Shipping

All shipping is FREE* Australia-wide and includes insurance.

*Except for extra large size 1500 x 1000mm works which will be quoted for delivery cost based on your delivery address.

After placing an order, you will receive an email confirming the details of your order. We may be in touch if we need further information. Once your order is processed, your framed print should be dispatched within 7-10 business days.

Incorrect address

If you supply us with an incorrect address (e.g. the unit number is missing), and the item is returned to us, then you, the buyer, will be responsible for paying for re-shipping of the item. Please check the order confirmation email when you receive it that the shipping address is correct.

International orders

Please contact us if you want to buy an artwork and have it delivered outside of Australia. We will endeavour to get the best shipping price for you.

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to prior to release of the item. Unfortunately, we can’t really advise how much these duties will be, so please ensure you are aware of these fees before you order.

Replacement and returns policy

ArtPrintz will happily replace your artwork if a print arrives damaged.

Any damage should be reported within 48 hours of receipt. Photographs of the damage should be emailed to admin@artprintz.com.au. Please retain original packaging as we may need to arrange for collection of the damaged or faulty item.

In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.

What if I change my mind?

Unfortunately we cannot offer returns for change of mind.

If you would like to exchange for another item or a credit note please reach out to our lovely team. Please note that the purchaser is responsible for shipping the item back for exchange for change of mind.

Orders shipped overseas are not eligible for change of mind returns.

Please note: Once an order is placed and paid for it is considered final and no amendments or cancellations can be made.

Promotions and sale

If you want to be the first to know about upcoming sales and promotions sign up to our newsletter here.

Promotions and promotional coupon codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times.

If a discount coupon code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.

All promotions are available to Australian residents only. 

Promotions cannot be combined with other promotions.

Promotions do not apply to shipping, GST or duties or similar services. 

Promotional or Sale items are not eligible for ‘change of mind’ returns. Once your order has been placed no amendments or cancellations can be made.

Promotional items are available only while stocks last.

ArtPrintz can, at its sole discretion, extend or terminate a Promotion at any time.

Responsibility

ArtPrintz is not responsible for the loss, damage, theft or delayed delivery of your order.

ArtPrintz does not provide refunds or reimbursement to customers for failure to pay duties and taxes associated with an order or for providing incorrect contact or delivery information.

ArtPrintz is not liable for the effects of the handling and treatment of the artwork once it has been dispatched.

Pricing

All pricing is in Australian Dollars (AUD) and includes 10% Good and Service Tax (GST).

Privacy Policy

In order to deliver your artwork safely and in a timely manner, we collect personal information about you such as your name, address, phone number, and email address. We do not collect any financial information since all payments are handled through PayPal.

We will only use your personal information to conduct business with you and to communicate information concerning your order. Form time to time we may make contact regarding new products. You can unsubscribe at any time at admin@artprintz.com.au

We promise never to disclose any of your personal information to any outside entity for any purpose unless we are legally bound to do so.

Agreement of Terms

By processing your payment and completing an order with us, you accept the terms and conditions on this page. These terms are subject to change at any time.